APA (7e ed.) Bronvermelding

KESSLER SHEILA. (1996). MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO.

Chicago (17e ed.) Bronvermelding

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. ALLAHABAD: A H WHEELER & CO, 1996.

MLA (9e ed.) Bronvermelding

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO, 1996.