APA (7. basım) Alıntı

KESSLER SHEILA. (1996). MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO.

Chicago Style (17. basım) Atıf

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. ALLAHABAD: A H WHEELER & CO, 1996.

MLA (9th ed.) Atıf

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO, 1996.