APA način citiranja (7. izdanje)

Zeithaml, V. A. B. (2013). Services Marketing (6th.). McGraw Hill.

Čikaški stil citiranja (17. izdanje)

Zeithaml, Valarie A; Bitner. Services Marketing. 6th. New Delhi: McGraw Hill, 2013.

MLA način citiranja (9. izdanje)

Zeithaml, Valarie A; Bitner. Services Marketing. 6th. McGraw Hill, 2013.