Zeithaml, V. A. B. (2013). Services Marketing (6th.). McGraw Hill.
Chicagoスタイル(17版)引用形式Zeithaml, Valarie A; Bitner. Services Marketing. 6th. New Delhi: McGraw Hill, 2013.
MLA(9版)引用形式Zeithaml, Valarie A; Bitner. Services Marketing. 6th. McGraw Hill, 2013.
警告: この引用は必ずしも正確ではありません.