APA (7th ed.) Citation

Zeithaml, V. A. B. (2013). Services Marketing (7th ed.). Pearson Education.

Chicago Style (17th ed.) Citation

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. New Delhi: Pearson Education, 2013.

MLA (9th ed.) Citation

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. Pearson Education, 2013.