Style de citation APA (7e éd.)

Zeithaml, V. A. B. (2013). Services Marketing (7th ed.). Pearson Education.

Style de citation Chicago (17e éd.)

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. New Delhi: Pearson Education, 2013.

Style de citation MLA (9e éd.)

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. Pearson Education, 2013.