APA način citiranja (7. izdanje)

Zeithaml, V. A. B. (2013). Services Marketing (7th ed.). Pearson Education.

Čikaški stil citiranja (17. izdanje)

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. New Delhi: Pearson Education, 2013.

MLA način citiranja (9. izdanje)

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. Pearson Education, 2013.