DELIVERING QUALITY SERVICE BALANCING AND EXPECTATIONS
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| 格式: | 图书 |
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LONDON
FREE PRESS
1990
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| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a ZEITHAML VALARIE A | ||
| 250 | |||
| 020 | |||
| 650 | |a MATERIAL MANAGEMENT | ||
| 942 | |c BK | ||
| 245 | |a DELIVERING QUALITY SERVICE BALANCING AND EXPECTATIONS | ||
| 260 | |c 1990 |b FREE PRESS |a LONDON | ||
| 082 | |a 658.812 | ||
| 300 | |a 226 | ||
| 999 | |c 247582 |d 247582 | ||
| 952 | |0 0 |1 0 |4 0 |7 0 |a 00004532 |b 00004532 |d 1990-06-26 |l 0 |o 658.812 |p 009708 |r 2017-09-07 00:00:00 |v 65.00 |w 2017-09-07 |y BK | ||