Cita APA (7a ed.)

Lovelock, C. (2006). Services Marketing (4th.). Pearson.

Cita Chicago Style (17a ed.)

Lovelock, Christopher. Services Marketing. 4th. New Delhi: Pearson, 2006.

Cita MLA (9a ed.)

Lovelock, Christopher. Services Marketing. 4th. Pearson, 2006.