ZEITHAML VALARIE A. (1990). DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS. FREE PRESS.
Chicago Style (17th ed.) CitationZEITHAML VALARIE A. DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS. NEW YORK: FREE PRESS, 1990.
MLA (9th ed.) CitationZEITHAML VALARIE A. DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS. FREE PRESS, 1990.
Warning: These citations may not always be 100% accurate.