APA citiranje

ZEITHAML VALARIE A. (1990). DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS. FREE PRESS.

Chicago Style (17th ed.) Citation

ZEITHAML VALARIE A. DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS. NEW YORK: FREE PRESS, 1990.

MLA citiranje

ZEITHAML VALARIE A. DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS. FREE PRESS, 1990.