DELIVERING QUALITY SERVICE:BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS
Saved in:
| 主要作者: | |
|---|---|
| 格式: | 圖書 |
| 出版: |
NEW YORK
FREE PRESS
1990
|
| 主題: | |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
MARC
| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a ZEITHAML VALARIE A | ||
| 250 | |||
| 020 | |||
| 650 | |a GENERAL MANAGEMENT | ||
| 942 | |c BK | ||
| 245 | |a DELIVERING QUALITY SERVICE:BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS | ||
| 260 | |c 1990 |b FREE PRESS |a NEW YORK | ||
| 082 | |a 658.812 | ||
| 300 | |a 226 | ||
| 999 | |c 247988 |d 247988 | ||
| 952 | |0 0 |1 0 |4 1 |6 658_812000000000000 |7 0 |9 336485 |a 00004532 |b 00004532 |d 1991-01-04 |l 0 |o 658.812 |p 010492 |r 2017-09-07 |v 0.00 |w 2017-09-07 |y BK | ||