DELIVERING QUALITY SERVICE:BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS

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Dades bibliogràfiques
Autor principal:	ZEITHAML VALARIE A
Format:	Llibre
Publicat:	NEW YORK FREE PRESS 1990
Matèries:	GENERAL MANAGEMENT
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

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