DELIVERING QUALITY SERVICE:BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS

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書目詳細資料
主要作者:	ZEITHAML VALARIE A
格式:	圖書
出版:	NEW YORK FREE PRESS 1990
主題:	GENERAL MANAGEMENT
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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