APA-viite (7. p.)

Zeithaml, V. A. B. (2003). Services Marketing (7th ed.). Tata McGraw Hill.

Chicago-viite (17. p.)

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. New Delhi: Tata McGraw Hill, 2003.

MLA-viite (9. p.)

Zeithaml, Valarie A; Bitner. Services Marketing. 7th ed. Tata McGraw Hill, 2003.