Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
Dyfyniad Arddull ChicagoWayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
Dyfyniad MLAWayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.