APA (7th ed.) Citation

Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.

Chicago Style (17th ed.) Citation

Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.

MLA (9th ed.) Citation

Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.