Cita APA (7a ed.)

Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.

Cita Chicago Style (17a ed.)

Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.

Cita MLA (9a ed.)

Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.