Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
Chicago Style aipamenaWayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
MLA aipamenaWayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.