APA-viite (7. p.)

Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.

Chicago-viite (17. p.)

Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.

MLA-viite (9. p.)

Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.