Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
Style de citation Chicago (17e éd.)Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
Style de citation MLA (9e éd.)Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
Attention : ces citations peuvent ne pas être correctes à 100%.