Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
Citación estilo ChicagoWayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
Cita MLAWayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
Warning: These citations may not always be 100% accurate.