Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रWayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
एमएलए (9वां संस्करण) प्रशस्ति पत्रWayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.