APA način citiranja (7. izdanje)

Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.

Čikaški stil citiranja (17. izdanje)

Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.

MLA način citiranja (9. izdanje)

Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.