Citazione Stile APA (7a Edizione)

Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.

Citazione stile Chigago Style (17a edizione)

Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.

Citatione MLA (9a ed.)

Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.