Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
Chicagoスタイル(17版)引用形式Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
MLA(9版)引用形式Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
警告: この引用は必ずしも正確ではありません.