APA (7e ed.) Bronvermelding

Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.

Chicago (17e ed.) Bronvermelding

Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.

MLA (9e ed.) Bronvermelding

Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.