Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
Chicago-čujuhus (17. p.)Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
MLA-čujuhus (9. p.)Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.