Wayland Robert E. (1997). Customer Connections: New Strategies for Growth. Harvard Bus. School Press.
芝加哥风格引文Wayland Robert E. Customer Connections: New Strategies for Growth. Boston: Harvard Bus. School Press, 1997.
MLA引文Wayland Robert E. Customer Connections: New Strategies for Growth. Harvard Bus. School Press, 1997.
警告：这些引文格式不一定是100％准确.