APA-Zitierstil (7. Ausg.)

BAKER RONALD J. (2006). MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC.

Chicago-Zitierstil (17. Ausg.)

BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. NEW YORK: JOHN WILEY & SONS, INC, 2006.

MLA-Zitierstil (9. Ausg.)

BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC, 2006.