APA način citiranja (7. izdanje)

BAKER RONALD J. (2006). MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC.

Čikaški stil citiranja (17. izdanje)

BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. NEW YORK: JOHN WILEY & SONS, INC, 2006.

MLA način citiranja (9. izdanje)

BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC, 2006.