Citazione Stile APA (7a Edizione)

BAKER RONALD J. (2006). MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC.

Citazione stile Chigago Style (17a edizione)

BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. NEW YORK: JOHN WILEY & SONS, INC, 2006.

Citatione MLA (9a ed.)

BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC, 2006.