BAKER RONALD J. (2006). MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC.
Chicagoスタイル(17版)引用形式BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. NEW YORK: JOHN WILEY & SONS, INC, 2006.
MLA(9版)引用形式BAKER RONALD J. MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS. JOHN WILEY & SONS, INC, 2006.
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