Cita APA (7th ed.)

COOK SARAH. (2000). CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS (3RD.). KOGAN PAGE.

Cita Chicago (17th ed.)

COOK SARAH. CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS. 3RD. LONDON: KOGAN PAGE, 2000.

Cita MLA (9th ed.)

COOK SARAH. CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS. 3RD. KOGAN PAGE, 2000.