Style de citation APA (7e éd.)

COOK SARAH. (2000). CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS (3RD.). KOGAN PAGE.

Style de citation Chicago (17e éd.)

COOK SARAH. CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS. 3RD. LONDON: KOGAN PAGE, 2000.

Style de citation MLA (9e éd.)

COOK SARAH. CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS. 3RD. KOGAN PAGE, 2000.