COOK SARAH. (2000). CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS (3RD.). KOGAN PAGE.
Chicago-referens (17:e uppl.)COOK SARAH. CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS. 3RD. LONDON: KOGAN PAGE, 2000.
MLA-referens (9:e uppl.)COOK SARAH. CUSTOMER CARE: HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS. 3RD. KOGAN PAGE, 2000.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.