GORDON JACK. (2003). PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER.
Cita Chicago (17th ed.)GORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. SAN FRANCISO: PFEIFFER, 2003.
Cita MLA (9th ed.)GORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER, 2003.
Atenció: Aquestes cites poden no estar 100% correctes.