GORDON JACK. (2003). PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER.
Chicago-viite (17. p.)GORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. SAN FRANCISO: PFEIFFER, 2003.
MLA-viite (9. p.)GORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER, 2003.
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