GORDON JACK. (2003). PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रGORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. SAN FRANCISO: PFEIFFER, 2003.
एमएलए (9वां संस्करण) प्रशस्ति पत्रGORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER, 2003.
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