GORDON JACK. (2003). PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER.
Citazione stile Chigago Style (17a edizione)GORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. SAN FRANCISO: PFEIFFER, 2003.
Citatione MLA (9a ed.)GORDON JACK. PFEIFFER BOOK OF SUCCESSFUL CONFLICT MANAGEMENT TOOLS. PFEIFFER, 2003.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.