APA-viite (7. p.)

BUCKNER LEORY M. (1978). CUSTOMER SERVICES. MCGRAW-HILL.

Chicago-viite (17. p.)

BUCKNER LEORY M. CUSTOMER SERVICES. NEW YORK: MCGRAW-HILL, 1978.

MLA-viite (9. p.)

BUCKNER LEORY M. CUSTOMER SERVICES. MCGRAW-HILL, 1978.