Style de citation APA (7e éd.)

BUCKNER LEORY M. (1978). CUSTOMER SERVICES. MCGRAW-HILL.

Style de citation Chicago (17e éd.)

BUCKNER LEORY M. CUSTOMER SERVICES. NEW YORK: MCGRAW-HILL, 1978.

Style de citation MLA (9e éd.)

BUCKNER LEORY M. CUSTOMER SERVICES. MCGRAW-HILL, 1978.