Citace podle APA (7th ed.)

SHAW JAMES G. (1996). CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS.

Citace podle Chicago (17th ed.)

SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 1996.

Citace podle MLA (9th ed.)

SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS, 1996.

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