Dyfyniad APA

SHAW JAMES G. (1996). CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS.

Dyfyniad Arddull Chicago

SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 1996.

Dyfyniad MLA

SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS, 1996.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.