APA (7th ed.) Citation

SHAW JAMES G. (1996). CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS.

Chicago Style (17th ed.) Citation

SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 1996.

MLA (9th ed.) Citation

SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS, 1996.