SHAW JAMES G. (1996). CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS.
Lua i Stíl Chicago (17ú heag.)SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 1996.
Lua MLA (9ú heag.)SHAW JAMES G. CUSTOMER-INSPIRED QUALITY: LOOKING BACKWARD THROUGH THE TELESCOPE. JOSSEY-BASS PUBLICATIONS, 1996.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.