Cita APA (7th ed.)

PARASURAMAN A. (2004). MARKETING RESEARCH. BIZTANTRA.

Cita Chicago (17th ed.)

PARASURAMAN A. MARKETING RESEARCH. NEW DELHI: BIZTANTRA, 2004.

Cita MLA (9th ed.)

PARASURAMAN A. MARKETING RESEARCH. BIZTANTRA, 2004.