GALE BRADLEY T. (1994). MANAGING CUSTOMER VALUE: CREATING QUALITY & SERVICE THAT CUSTOMER CAN SEE. FREE PRESS.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रGALE BRADLEY T. MANAGING CUSTOMER VALUE: CREATING QUALITY & SERVICE THAT CUSTOMER CAN SEE. NEW YORK: FREE PRESS, 1994.
एमएलए (9वां संस्करण) प्रशस्ति पत्रGALE BRADLEY T. MANAGING CUSTOMER VALUE: CREATING QUALITY & SERVICE THAT CUSTOMER CAN SEE. FREE PRESS, 1994.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.