Cita APA (7th ed.)

ARMISTEAD COLIN. (2003). SERVICE MANAGEMENT AUDIT. CSP LTD.

Cita Chicago (17th ed.)

ARMISTEAD COLIN. SERVICE MANAGEMENT AUDIT. U K: CSP LTD, 2003.

Cita MLA (9th ed.)

ARMISTEAD COLIN. SERVICE MANAGEMENT AUDIT. CSP LTD, 2003.