RAGHAVACHARI M. [ED.]. (2000). DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रRAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. DELHI: MACMILLAN, 2000.
एमएलए (9वां संस्करण) प्रशस्ति पत्रRAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN, 2000.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.